Wedding Videography Interviews
I was recently interviewed for an upcoming book about how wedding videography fits into the wedding planning process. Although I cannot disclose the name of the book for privacy reasons, here is a transcription of my answers to some questions regarding wedding videography.
*Please forgive any spelling or typographical errors.
[00:00] I'm just trying to address like what might be the misconceptions that people have about what you do and just things that you wish people knew that might make the difference between them hiring a videographer or not.
[00:18] Yeah. I mean, I think a lot of, um, you know, our business is based on, you know, regret. Uh, I hear a lot of people regretting they got a videographer or regretting that they had their uncle tried to do it or had their friends rather do it or have somebody on craigslist trying to do it, you know, that's a lot of what, what we hear a, I have a bride from five years ago. Her sister is getting married next year and we had met and um, you know, I, I've shot their venue and helped them find a dj and everything. And then she said, well, you know, I'm to, I think our friend, we're going to let our friend do it. He's trying to build this portfolio. So we're gonna um, let, you know, have him do it. And I, you know, I don't even know if it was the issue of money or not, but, you know, I talked to her sister and I said, man, I'm, you know, I just, I wouldn't choose my wedding day as a day to, um, you know, experiment,
[01:26] you know, and it's tough because again, like, you know, again, like people need, you know, everyone needs to start somewhere and, you know, I don't want to say that like, you can't, you know, find, um, you know, get your way, you know, started doing wedding and having not done it, you know, obviously everybody has to start somewhere. But, um, you know, I had shot news for 10 years before I had even Charlotte, you know, decided to, to start trying to go private, um, you know, back four or five years ago. And so, you know, even though I hadn't specifically shot like a wedding, I felt comfortable enough, you know, I mean I covered breaking news stories and um, you know, good stories and bad stories are, you know, up and down the west coast, you're, I felt confident enough in my skills that, you know, I'm going to be able to kind of figure this out. And I mean looking back, you know, I probably should've done a little bit more research just in terms of like kind of, you know, what I'm, you know, wedding day entail. But like, I don't know, I mean I was one of those craigslist people. But like I said, I felt like I at least had a decade of experience under my belt shooting videos even if it wasn't specifically a wedding where
[02:46] learning about the equipment and editing. Yeah.
[02:49] You know, and you know, I even talk about that now when I meet with couples that, you know, we do around 50/55 weddings a year plus our other corporate stuff. So, you know, I mean I just have a kit built either like a plumber would or like an electrician would wear. Like I just have what I need, I know exactly what I need to be able to go in, you know, to pretty much any scenario, whether it be a corporate or a wedding or a bar Mitzvah or whatever. I mean I have enough stuff that I can, you know, I've accumulated over the last, you know, five years now have, you know, I had my new stuff and then obviously now, you know, private, but like I can walk into pretty much any situation and figure it out. Um, and I mean we have had to do that, you know, I've had just this summer I had a, uh, it was a friend that was the DJ and he, they had um, you know, they were set up in the back of the area like you would like a Dj would.
[03:56] And then obviously the ceremony is going to be in the front and they had a microphone with a four foot cable built into it. That just where it's going to plug in to the, to the audio, you know, where the audio would go and you know, this is, we're talking 50 feet at least to get up to the front of this room. And I looked, you know, I've watched them set up and I said, um, how are you guys going to get that microphone up to the front of the room? And he looked at me and it's, we're talking, this is 10 minutes to ceremony. And he looks at me and said, I don't know. I don't know and know. And again, this is a friend, you know, this wasn't a professional dj. I mean it was, it was a club Dj that had, he had hired, you know, purchase some, you know, rented some equipment or whatever.
[04:49] But, you know, luckily in my bag I have, you know, 10 different adapters. I have extra cables that I use and between the adapter that I had cable and then I scrounged through his bag and found a bunch of cables. You know, we were able to run it up there, but I mean it was like five or six cables plus an adapter plus, you know, where like if I hadn't been there and if I hadn't of had, you know, my equipment, it would have been, I don't know what they would've done. I mean, I really don't. So, you know, it's just stuff like that that people don't, um, you know, think about it. And I think a lot of people think about, you know, the price. Um, and they don't think about, you know, the skills and the knowledge that goes into value. I mean, like I said, you know, shooting video before I've been updating my site.
[05:41] I'm here now, you know, we kind of slowed down here in October and uh, I just updated my, um, some numbers on my website last week in fact. And we've done 218 weddings as a company, which in five years is I think. And so that, that equates to like me having some, 2000 hours or whatever. Like on site at a wedding, you know, besides all the pre. I mean, I'm just talking like day of onsite and I mean that's a lot of experience and knowledge and being able to do stuff like that. Like to figure out the DJ or the figure out. I, I had a couple this summer, they just left a review and they were saying that they had some issue with something like, I didn't even remember, you know, they're like a radio in the review. There were like a read, you know, we had this issue with another vendor and read, you know, really kind of helped out.
[06:39] I'm like, I don't even remember like what they're talking about, but obviously like, you know, because you're just kind of in auto mode going. So you know, it's, it's, it's not just a money thing, you know, it's not just a money thing. It's not just an equipment thing. It's not just like you said, you're learning how to use the equipment. I mean, I'm not, you know, we're not going out and renting a lens from glaciers on Friday trying to use it for the first time on Saturday. Your wedding or you know, borrowing a friend's camera. That might be a Sony and we use Nikon or whatever and then trying to figure out, you know, where the buttons are and what, you know, I mean there's just no time on a wedding day to, to mess around with that sort of stuff
[07:30] and without using professional they just can't possibly have all of that.
[07:36] No. And like, you know, and, and people, you know, you get lucky and I mean um, you know, like I said, everyone's got to start somewhere, but I, I do think that that, that knowledge base is getting low or where now photographers are trying to transition in or either people that are doing whatever trying to transition in and you know, there's a lot of stuff that you don't know. I mean I still learn stuff every day and I've been doing this since 2007 or shooting video and it's like there's a lot of stuff that goes into it that people just don't know. So you know, stuff.
[08:19] Yeah. Again, there's so much that people don't see as far as training. Actually, you know, it's like if the never ending, if you want to stay with the top quality products,
[08:45] oh I mean you know, every day and there's something and you know, the trends and stuff. But like I guess I just don't think a wedding is, is a time to, you know, learn or experiment on site. You know, when we, when I back up all our stuff, you know, a corporate stuff gets backed up. Well I do online backup too. But physical backup, you know, corporate stuff goes once and weddings always go twice because um, you can't replace it. You can't replicate it, you know, like if, if the world, if something really happened and something I had shot for a corporate client, you know, if the computer broke or the, you know, some have, you know, catastrophic happen, you know, we could go back and yeah, I, you know, it would be uncomfortable to come to read Phil, you know, if we had to refilm it interview or something. But I mean you can't, you can't replace a wedding, you know, you can't go back and do that. So, you know, I always kinda think about that when it comes to like, even just the backups and stuff that I do.
[09:51] Yeah, the care that you take, I'm going to put it like this could be something that would convince them to use your services is the care that you take
[10:08] can be even,
[10:10] uh, I'm trying to think. It could be a good selling point to say even more protected than a corporate video. You
[10:21] know, you hear these, you hear these things. I last, I believe it was last year, they had um, a new, you know, an amateur videographer had shot a wedding or to weddings or something and he had the footage on this laptop, hadn't backed the or anything, and then his laptop got stolen out of the back of the car and it was supposed to be like a, a boo hoo for the photographer or the videographer, uh, you know, oh, how terrible this thing could happen. And I just remember looking at it and all the comments were people say, well, what a dummy. Why wouldn't you have that backed up somewhere? You know, why would you only have, um, you know, the only backup on the laptop in the back of your car, you know, I mean, this is these people's wedding day. I mean, I spent probably $5,000 last year and just on equipment for backup, you know, getting the new.
[11:14] I'm a tape drive that I use for long form backups and then between the hard drives and cloud storage, I mean it's probably a five or $6,000 investment, uh, just last year in terms of protecting, you know, our couples videos, you know, corporate too. But everything, you know, events. Um, you know, I just shot an event, uh, it was these charity fundraiser, uh, like a rock'n'roll these kids playing in the band thing. Well you can't, even though you can't replicate, you can't replicate alive experience, you know, with a concert that they filmed for this airplane, for this fundraiser, you know, and so mean you have to look about the same two or yeah, they could have found somebody on craigslist or whatever that could have come and filmed and you know, probably maybe could have done a better job than I could do, but I don't know if they would take the care and the skill to, to kind of see that from start to finish and make sure all the necessary backups and everything you know have been done and all the footage, just security.
[12:17] I'm on the board and the Planning Committee for the International Festival and we have three stages going all the time with entertainment and, and just by the nature of it, it's so colorful and vibrant through the whole festival. And it's capturing that. Sometimes we get photographers that are kind of, or if they're not a professional, the realty, Keith out not wanting to share what. Oh. And yeah, it can be really tricky.
[12:58] But even like, um, you know, even just like getting the footage back or getting the photos, you know, when you have like these amateurs, like I just, I do. Um, I was talking to a guy the other day out of the Portland about a different project and he's a videographer. He down there and he was saying, Oh, you know, well how do you, what do you do for your music? Uh, because he said, my, you know, I keep doing these videos with the music and I keep youtube, keeps pulling them down or vimeo keeps pulling them down. And he said, what do you do? And I said, oh, well what, what music, you know, licensing software, do you know, what website do you use to license your music? And he said, oh, I don't know. He's a newer guy. He goes, well, I don't know, I just, I don't do that.
[13:42] I just tell them, pick whatever they want. And I said, well, you know, I said, you always have to pay. I mean, you know, you can find sites for five bucks or 50 bucks, but you know, you gotta pay for that. We'll see if you're a client is his and you're getting these videos, you know, he's given you the youtube link to share and then it gets taken down will then, you know, your friends are sitting there and trying to watch it on facebook or wherever you've emailed it. And they're like, what, you know, what, what's going on. It's not here, you know, and like how do you distribute that? I mean I pay for software and websites and stuff to distribute my videos all the time where if I shoot your thing I can upload it and give you a million different ways to do it. Well, I've had buddies that worked in news that, you know, know what to do with video blog if they were to do a project on the side. They don't have the means to do that, you know, they don't have the ability to distribute that like I would because I do it every day. I mean that's just not something, you know, most people don't store and share, you know, hundreds of gigabytes of video every day, you know. Whereas we just do that, you know?
[14:57] yeah, for the distribution, so it ends up where it's supposed to be a stays there.
[15:02] Yeah. And otherwise, yeah, they're sitting there like, well how, you know, why can't get this or you know, or how do people just don't know because when I started, you know, you shoot this video and then you're like, how the hell do I get this to the client? Or how do I start? I mean, you just don't know. And the, I don't really wouldn't want my wedding video. I had been doing corporate stuff for six months, you know, private before I even started, you know, doing wedding and so at least I kind of had that infrastructure, you know, plugged in and ready to go. But like when I, when I shot my first corporate thing, you know, it was this event for a, for a client. I didn't know how to get him the video to review it and how to figure out what he wanted done with it. And how did you changes and all that. I mean that's the stuff, you know,
[15:53] oh I know. And how to tell people to, you know, you have to make sure your watermark is on there too.
[16:04] they just like, I've done $900 watermarks for one wedding because the photographer, if that was how I was going to get some pictures, that's what I had to do. And I was more than happy to give credit because of one of those pictures.
[16:19] And are there tools that make it pretty easy and time consuming that they just don't realize all the behind the scenes type of things that you need to get things done?
[16:33] No. No.
[16:36] So let's see. I'm going to the consultation part. How do you wish people would live in it? Be prepared when they arrive for their first consultation?
[16:47] Um, either with video people either have a lot of questions and they don't have any questions, you know, it's either something that's a big priority to them but they've thought about a lot or it's something that they've decided to do kind of last minute. So I just met with a client last week and they had a string of questions that they wanted to know because obviously video is, it's really important to them and that's something that they've thought about it budgeted and you know, they're going to meet with multiple vendors in and do the proper research and figure out, you know, personality and what meshes together. And then there's some people that, you know, for better or worse, just look at it and go, I need to have a video, I need to find somebody that's wrap you the ball. I have a lot of reviews. So they see that and then they, they don't really have too many questions at all, which, you know, I always with your videos
[17:40] and I went onto your site, looks really good.
[17:45] So, you know. But I mean we, I feel like at this point, you know, have an established reputation where people generally don't have too many questions. I think I do a pretty good job of filling out our website with the appropriate information and, and you know, Faq videos and kind of all that so that people know. But, um, you know, I, I would rather have obviously somebody that's got a ton of questions, but, you know, I, I tell people, I tell my clients that everybody plans their wedding differently and whether it's email or phone or in person or skype or kind of however they want to do it. Um, you know, I, everybody plans her wedding differently so I kind of allow that and some people have lots of questions and some don't have any and we just kinda try to make sure everybody's educated. Then I take it on my end, you know, if they don't have questions to make sure.
[18:42] Yeah. The most difficult ones it seems like for anything that's on the creative side or making a decision that's hard for them and you just have to roll with the punches and it can be kind of funny sometimes
[19:06] you don't think they're listening to. You find out that we're after all the entries, size, here's fucking read it. And so it sounds like you really helped him out a lot on your website and so by the time they meet with you for the second consultation, it's probably more undefined details.
[19:42] Yeah. I mean, I want people to be either really educated. I mean, I want them to find the right vendor for them and whether it's me or somebody else, you know, I had a client this summer that I don't think probably did the proper background research in terms of the videos that we produce a, even though we, you know, we communicated a lot and talked a lot about a lot of different things and I don't think that they, you know, I want people to watch the videos that we do because when you get them, I want you to be excited and I want you to be happy. And, you know, I don't know if she was unhappy, but I, it was not what she was expecting. And I is, I purposely build our portfolio so people know what to expect. Uh, I think that with some videographers in some companies, there's a little more artistic freedom that goes into it, which I think is great, but I think that sometimes in if you're a client you might not know what your video is going to look like.
[20:52] And that might be really exciting for some people because, oh wow, I'm going to get this really cool bunch of different special effects and stuff going on and I'm going to be really surprised and some people really want to know what they're going to get. And I want people to know like you would if you're ordering a wedding photo album, I want people to know what they're going to expect with our videos. And like with this client, I don't think that she had had looked enough or I don't know where that lack is because like I said, we have hundreds of videos on the site that I think do a really good job of showcasing what, you know, your video is going to look and feel and sound like. And um, you know, laying thing content.
[21:38] No, I'll let you want to match personalities. Everything that personality style and budget, that's how we choose your vendors. Like a photographer. I, you know, I'll tell the client it's just a target for, doesn't it make you feel like you or you don't catch yourself smiling a lot. You played on how the right one. Exactly. Yeah. Or they expect miracles in pictures and you know, they don't know how long editing takes and where does videography. I don't know. Can you edit out the still?
[22:31] No, you know, and that is something that we, you know, that's something that their clients, I think for the most part are pretty hip to nowadays. Um, you know, we can't photoshop like UK on photos. So, you know, I always talk with photographer photographers. I, I, you know, I think they have a harder job sometimes because you could go back and Emo, smooth out wrinkles or get rid of, you know, uh, spots on a dress or a suit or if there's a makeup smear, if there's something that's crooked or, or, or, uh, no assignments there that you didn't want to be there. A light switch or the is going weird or whatever. And you just can't do that with video. We just don't have the same capabilities. Uh, and so I do think that, you know, kind of what you see is what you get more or less.
[23:23] But that also again, requires us to have a lot more, um, knowledge day off to kind of keep an eye out for those things. And so like, you know, if you're somebody that is new to video or new the weddings and you're messing with your camera, you're not paying attention to all those other things. That may be someone that's done it a lot more, is more, you know, he's going to have a keener eye looking at, uh, you know, I noticed a lot more things because I do know what I'm doing. And so, you know, in terms of the video taking, you can go on a little bit of an autopilot and that allows you then to pay way more attention to actually what is going on around you. You know,
[24:07] two or three times, two or three different shots.
[24:13] You gotta get it. Man, you know, when I worked in, when I worked in TV, uh, they would say, um, you know, because we would shoot, we'd go out and shoot stories and you'd have to edit them together and you'd have to make a deadline and they'd say, you know, it can be the best package in the world, but if it doesn't make your deadline, you know, it doesn't, doesn't count and if, if it could be the best shot in the world, but if you didn't get it or if he didn't hit record in time or if you missed it, it doesn't count. It's the same with video, you know, you can't, I'd rather have a nice clean shot of her first kiss, then trying to do some crazy sweeping thing through the crowd and then you miss it and then you don't have it, you know,
[24:59] and most challenging shots. And if people interfere with them or the cake cutting and things like that, people don't really tell lighting can from all these other families can really mess up a great picture. And even, well, I always do unplugged weddings if I can, as far as officiating. If you like best to ask for that because it affects the sound and it makes the noise of the cameras louder and it's just, I don't know if people have to. I do a lot of, I have one section that's called a somewhat stern letting a warm theme or message to wedding guests. Part of that is because in two years or three years and I had two weddings where vendors were attacked and I just thought, I don't know if I get paid enough to watch who's coming back through the door, we'll forget. And uh, you know, I took precautions by having a person that everybody would probably know so that if anybody did try to cause problems, there was someone with calming personality to tone him down or talk some sense into them that, that didn't work during a ceremony when someone got up and yield and just at a photographer into the wall and it was crazy.
[26:37] And um, yeah, when you have to don't know, people just don't realize all the things that are going on behind the scenes. And usually what we prevent.
[26:56] And what's the video too? It's very real and uh, I know we did a wedding and my husband, that tissues, this was long time ago after this wedding, he said, forget it, I'm not going to do anymore. And I really hated that because that would usually give me really good leads for planning even though I would promote the planning. It made it so that people would get their officiant and then as her going through the process of planning, they're going, oh man, I think we need help. And so I kind of lost a little momentum during the time that they were complaining about. They always said we had a sound system. We didn't want to use it.
[27:48] It was like a back patio type of wedding and they made assumptions about our system not working. Then the video wasn't any good, but what really happened is that with the video got the offer for plugged into it. My husband went out and we warned them. We told them. And then so they also saying that we ruined the video, but we did ruin the video. The video came out. Those were the early days. Now we don't say if you have a dj with your own sound equipment. Okay. That sounds good. If there's more than 20 people. No, no, no. You have to get tough skin when you're in this industry to do. How many consultations do you think they have with you or the average wedding?
[28:59] If I meet with our clients, we usually just meet once, uh, everything else is usually on the phone or email. Like I said, I have, um, I have a pretty good system in terms of educating and then appropriate questionnaires and forms that I need filled out that generally give me the knowledge that I need for day of. So anything outside of that is just reassuring the client that they have extra questions or concerns or things that they need, but most everything that I need, um, I have built into our system.
[29:36] yeah. I believe in questionnaires for my wedding and in the book I included my consultation for. And it's all about getting them to set priorities and to think about how they want to remember the ceremony, how the guests. Do you remember the ceremony? And same thing with the reception and just you choose, I give them like 20 choices of vendor categories and I'll say, okay, this room you get to choose five broad, you get to choose five, now I want you to come together and choose three because that makes them focus on what is important to them and it just remembering the day you have good memories,
[30:25] they'd better get a videographer and I mean who doesn't like watching those videos and they don't think about the generations to follow. Little Kids do love watching that and reflect with wedding dress. It's more likely to be the five year old girl that's going to want to wear the wedding grass, not the one that when she gets older and wants to get married, you know, you just skipped two generations before anybody else wants to do it. But enough Dahlia and the connections that you get with seeing things and hearing things and you don't get that with any other elements except for video and get some live there. I like to get them to think about how they want to remember things. It's fear. Do any of them. I have a section here like, oh yeah, the pricing fight. How do you respond when people try to get you to lower your prices or do they or have you educated them enough for?
[31:58] Um, I've never, I think we're pretty competitively priced. I think a lot of feedback is people that know the value. We'll say that we provide a good value of people that know the, you know, the proper pricing and I think um, you know, we get requests for like off season discount sometimes. Um, and usually I just say that, you know, we work as hard in February as we do in July at your wedding.
[32:37] Yeah. So I mean it's, it's, I guess, I
[32:40] mean obviously people are going to have different ideas about what's affordable, but I think people that had done the research, uh, that are within our price range generally feel like we offer a good value for that.
[32:54] Okay. That's good. You know, argue the price. Yeah. A lot of that. It's just, you know, helping them wearing what the value is to. Oh, what would you say is your biggest problem before completing the tests?
[33:24] I shouldn't have eaten lunch. Retired knowing Yes for completing your task before the landing, like the things that you wait on that you really wish they would just get that last bit of information or make the final decision or you know, talk to me.
[33:43] Yeah, I mean, given the questionnaires back sometimes, um, you know, people get busy, uh, you know, planning and the mean as someone that's been married, you know, I understand that. And so I always try to send out the final questionnaire, you know, six weeks out because I think that that is close enough to your wedding that you have a pretty good idea of what your wedding day is gonna look like minus a few changes, but it's, it's far enough out that you still have time to complete it because I, you know, someone that's sending out stuff a week or two before people just don't have time. And so I think six weeks is a good balance. I still think um, you know, I still get some that don't get completed, you know, up until the week or two before. But people, people seem to get it, you know, if you're, if you're willing to spend the money to have a videographer, I think people know that they want to provide me the information so that I can do my job. Because otherwise, what's the point of hiring someone you know, like if you're going to have a photographer or if you're going to have a photo booth or whatever, you know you're going to take the time and energy, that book, that pay for it. You're going to do what you need to do to make sure that that vendor has the information that they need. Hopefully.
[35:15] When I plan weddings, it's. I have everything done like a month out, usually perception of engineers. Something left to do that and then that way the whole month is just as far as planning, the only thing that's left is headcounts and getting the RSVP and and so they have so many people coming in or if they do some diy things that are going to realize that they don't have as much time as they fought. Then with need, and I guess you just have to get enough to where they'll go with the flow, but warning of what might happen so that it's not on you when they try to blame you for different things. Um, I know that like this, is that as far as the scheduling, how far in advance should they book your services? But we, we know that always think of us right now is that.
[36:33] Yeah, I mean we're generally six months in, last out. I would prefer if it was, you know, nine months to a year, but that's just the way it is. You know, most people either booked or videographer, you know, one, two, three or four or else they wait to see if they have any leftover, you know, funds at the end or if their parents are going to come in or someone's going to give him a gift and help them pay for it. So, um, you know, it would be nice to think that we were both at the same time as a photographer, but I understand that that's not always the case. So
[37:11] yeah, and it's so important short that videographer and photographer to be able to communicate well in advance of the wedding. Did you have to kind of know who you're working with and if it's going to be a team effort after her stay out of each other's shot from all that? Yeah,
[37:35] I reach out to every photographer that we work with prior to the wedding, which I know is not a standard just because of the photographers that I talk to, but I do make it a point to reach out and touch base at of time because I think that it's important
[37:52] and that's the way that you'll get more referrals from photographers to. Well, hopefully. Are you reaching out? Yeah, and also the planner, the planner. Everybody's reaching out to everybody crazy. Yeah. It's hard to sell. Well, planning not as hard for a and day out is something that some planners just won't go. It's what most people are requested to do and the reason for that is because we, when we can select quality vendors were and then worked with their work and health outbreak. We know the wedding's going to be so much smoother that if we know somebody who has a relative, because pictures, I don't care if they have their own photo studio that doesn't make them a wedding photographer at all. And Oh man, I had some weddings where it was just perfect one vendor at it, you know, everything I predicted came true unfortunately that, oh, you can do this this morning. Okay. Um, what other things would you like potential clients to know? What you get an appreciation for what you do?
[39:28] I said, you know, when we started the conversation, I do think that it's built a lot around regret and I think that people hear that and they think, oh, you know, you may hear that people did. That's the number one regret. And people hear that and they think, well, that's not going to be me. Uh, I'm not going to have that regret. And um, I would say 60, 70 percent of the time they will. And whether it's a smaller group grant or a big regret, uh, people do have regret. I talked to to wedding vendors that had been married for 10, 15 years and they say, yeah, you know, one of the only regrets I have is not having the videographer or that we didn't hire, you know, spend the money to get one and that we, you know, we decided not to or whatever.
[40:17] Um, you know, and it might not be tomorrow or it might not be the day after your wedding. Uh, it might be when you have kids and you want to show them or it might be when you have a grandparent that's no longer with us or it might be that, you know, um, something happened to your wedding pictures or something happened to something else. Then you don't have that memory anymore. I mean, it does happen and I know that not only from talking with people, but from doing the research and doing this long enough that you will have that regret. Uh, most people well. And so it, like I always say, you know, whether it's me or somebody else, I do think it's tremendously important to have a video. I think that people, if you talk to people and they say, Oh, you know, my friend got a video when she never watches it.
[41:07] She doesn't, she, you know, they never watched her video most of the time it's because that's not a good video and you cannot base, you can't base. Uh Oh well my friend ever wants is there a video so I'm not going to get one. Well, how have you seen their video? Watch their video and see if it's a good video and they watch it and then say, maybe that's not for you. But a lot of the time it's, it's not a good video and that's why they don't watch it. Well that makes sense. If I'm only going to spend 500 bucks or whatever and then it's not any good, I probably wouldn't watch it either. But I, I just, I hear that a lot of, oh well, you know, my older sister, they never watched their video. Well it's probably because it's not any good and that's sad, but that is what happens. And I, and I know that from talking to people and doing the research
[42:00] almost, what is the new wedding pictures out. It's a nice one and every now and then I'll look at it or people will want to look at being in the wedding industry. I have never felt like it tasted as good as mine. And I go, what do you see that cake? And I only found two and since 2007 when I started the business, I've only found two kicks in that whole time that tasted as good as mine. And it was the person that made the governor's cake down in Oregon. So I guess that was probably why.
[42:46] Well, and you know, you just don't know. I mean like my neighbor, their wedding pictures, we uh, we were talking about something and he is retired. And my wife said, man, I'd really like to see either Craig's wedding photos and stuff. And I mean, who would have thought? I'm sure he never would have thought, oh, I'm going to be living here and these kids are going to move in next door and he's going to be a wedding videographer. And that they're going to be watching this, you just can't foresee 40, 50 years down the line of, you know, your father was envy. I mean, it's not just videos, photos too, but I mean, you just can't, you do still know where anything's going to go, where you might need that or not and you know, or you might be interested in or they're not. And so when you have the opportunity to do it and you don't, it's sad because you can never, like I said, you can never replace that.
[43:40] So it is just, it is regret. But you don't know today if you're going to have, you know, five kids 20 years from now and they're all gonna want to see it or you know, that you're going to have, your mom's going to get sick and you're going to want to see the video again or you know, you just can't. You can't foresee down the line. And it's more than just, you know, the wedding day. It's the collection of the people that are there. And it's a lot of, uh, you know, we had a bride this summer that her father was terminally ill at the wedding. Nobody knew, not even the planner knew just the photographer and I did and she had said, you know, it's really important to us that you capture as much as you can, you know, unposed shots and video of him with his friends and stuff because we don't know, you know, he's, it's terminal, you know, we don't know if it's six months or whatever, but he's not going to be with us and you know, I mean, and that's a very short term benefit I guess, of having the video.
[44:42] But, you know, most people don't know that they aren't, you know, they don't know, oh, in six months, my dad's not going to be here, so we're going to need to get that video. Normally it's 10, 20 years down the line and then you go, man. And would've been really nice to have that and I'll have it, you know,
[44:58] I might add a little something that you are providing future comfort.
[45:04] Yeah. Of everything, of everybody, of everybody at the wedding. It could be, it could be your foe. We had our, our friend, we have a bride three years ago that girl and her husband both caused the bootcamp the Garner, so then we did their wedding this summer and we were able to incorporate that stuff. How we never knew three years ago. I mean I had met this girl, the first bride randomly online through various circumstances. We ended up giving her a discount to do her wedding just because it worked out that way and then come to find that now, you know, three, four years later, you know, they have a kid, we know their family and now her friends getting married and we shot their wedding. We're able to put their stuff into their video. I mean, you just, you never know. We would never have known that five years ago did this will all be the way it is, and so you just can't. You can't tell the future like that. You know, you never know where people are going to end up, where, who's going to come in and out of your life or who you're going to want to have memories of. You know.
[46:12] So many times they'll say, oh, I didn't know that happened. Exactly.
[46:17] It's half the day that you don't, you know, especially when you don't do a first look or your separately. I mean it's half the day that you don't see, you know, you don't see what your husband or wife or you know is doing. Um, for half the day, you know, until you guys get together. I mean, the one that we just delivered last weekend, they did their first look at the ceremony at I think 5:00 and then, you know, we are with him together for another four hours during the reception. But we were there for eight hours. So that's half the day that we were separate and they didn't see each other.
[46:53] So it's just really. Yeah, getting that point across in the future, you're not going to be thinking the same way as today. No, you're not. And, and even some of the things that they think are so cool for their wedding, you have to remind them that, oh, well, you know, looking at your parents or grandparents in pictures and all that, what are the ones you really look at as the ones that are still photos, nobody jumping in the air and all that. And he could be thinking, well, Gosh, you know, he can't even tell who's jumping in.
[47:45] It's really kind of funny to have been realized to that in the future. They're going to, their kids are going to make it look really dorky and there's no getting around that. I know it looks at our wedding pictures like, oh my God, would we ever. That y'all are like, oh, how did this happen? Then? Yeah. So then again, you know, you see things that remind you of different things and it's nice to be able to have that overdose pretty good since they're just kind doing this obstacle explained in a, can you please explain their costs and money from them trying to attempt this on their own? Well, you might save them money in the fact that they won't be wasting it and not getting a product perhaps. Whereas you will get that to them.
[48:55] Yeah, I mean, I said I'm probably half a dozen times over the last four years. Had to edit a video from a client, from a another company that the client either never got the video or how to threaten legal action to get the video back. Uh, there was a company in town here a years ago that was a husband and wife team and they ended up splitting and they lost a lot of people to this day. There's still people that are in the lurch about that. And um,
[49:28] the one client I had last year, she had spent $6,000 with them. So I mean, this wasn't a, this wasn't, you know, she told me, she said, you know, this isn't like I found somebody on craigslist and now I'm upset because it didn't work out. She said, you know, I, I spent $6,000 on this video and I don't have it. And the only thing that we had was a DVD that the company had burned up the raw footage. So not only was it just the raw footage, but then it was, you know, this poor DVD quality. I had to, you know, rip the video off the DVD and put it together of um, you know, kind of the remnants of their day. Uh, on another story, we had another client this year that she had gotten a photographer that had offered to do their video. I had never done a wedding video before.
[50:23] And so he had given them a highlight video with some music stuff on it. And for whatever reason, uh, she wanted more, she wanted like, parts of their ceremony and parts of their, you know, their wedding toasts and all that kind of put together. So. And she had wanted to work with him. So she said, hey, can you, can I hire you? I have all the footage on a hard drive. Can you go through. And I'm just kind of pull out part of the barn vows and things. Just so you know, my dad gave a nice speech at the wedding, can, can we just kind of figured out how to get those things off. So I took the hard drive and I opened it up and he had shot it like a photographer woods, so there's a couple of seconds and back a couple of seconds on the side, a couple of seconds on the other side, you know, a shot of the bridesmaid watching the shot of the whatever and there's nothing that's more than 30 seconds long of the toasts, the vows there, you know, any of that stuff. It's all like, you know, like you would do in photos, you know, you can stand in the back and you'd get a couple wide shots and then you would move on with not giving any thought to
[51:37] we're going to need this content continuously if she's giving them. If the bride's giving her vows, we're going to need to record this from start to finish. You know, we shoot our ceremonies with two cameras. I mean, you could do two or three or four or five, whatever, but you need to have at a minimum one camera rolling the whole time because you need to have continuous coverage of whatever it is, whether it's a speech or the vows or the officiant or whatever. And this guy, you know, just have one camera. And so I emailed her and I said, you know, you're really not going to be happy about this, but I said, this is. I'm like, I explained, you know, there's, there's five seconds here, there's five seconds there and, you know, I said, I know that that's not what you were expecting. And I said, I'm really sorry and I'm going to look and see. Because I emailed her, I emailed her on September 10th and she still has it figured out, you know, got back to me to figure out when to pick up your hard drive because I think at this point it's, it's pretty worthless to her the rest of the footage that they have, knowing that it's none of those things. I mean it's been,
[52:47] you know, because I told her, I said, yeah, so you know, I mean to them it's basically worthless now. You know what I mean? They have their, their montage with their music and stuff put into it, but they don't have any of that other stuff that they wanted.
[53:04] Yeah, a lot of things. You can people that are.
[53:18] you think that the regrets either way, whether it's a bad service or not doing it at all that. Yeah, the nonprofessional. Oh boy. Yeah. It's like anything you have, they think that they get a camera there or photographer drove everything drone and it's just not that way. Some, it's a lot of learning and most people. Well and then another thing too is that if we happen to do things that look like they're fun.
[54:05] got another call coming in, but that's okay.
[54:08] Oh, we can wrap.
[54:10] Yeah. Well yeah. Do you think that because we. But what we do looks like fun that it shouldn't cost too much or you know, they don't see the time that goes into editing or for me, they don't recognize how much work for me, months, long days, 16 hours on your feet for the wedding. It's really a big educational process and I just hope that this book will give people a glimpse as to what goes into everything that vendors do. And the next time they hear something on tv that put this all into the bus will not take the word producer for that. I'm trying to think. Is there anything that you wish vendors knew about what you do?
[55:25] or how could they help you? Um,
[55:32] we pride ourselves on being pretty adaptable. Uh, I do think,
[55:40] the, the one, uh, honestly, and this is totally off the, the side, but um, when it comes to reception stuff, whether it's the first dance or toast or whatever, I cannot stand when the catering staff is serving the cake or cleaning dishes when those things are going on because generally what happens is, you know, most timelines, a couple of cup of cake and then go on to do their first dance. And then that opens a dance floor. Well, what happens is once they cut the cake, generally that cake is put in a position of prominence in the reception, right? Because you want it to be spotlighted. People have a look at it and at the same time the couple is dancing generally somewhere in a prominent, you know, location. And most of the time that's, it's near the cake. The cake's behind them as often the side.
[56:39] So then what you get during this first dance or usually it's like they'll wait for the first dance, but then there'll be like the mother son dance or the father daughter. You get this string of waitstaff going back and forth. And back and forth and back and forth trying to serve this cake while this like super meaningful three or four minutes, you know, dance is going on and generally it's only like two minutes a piece, you know, most couples nowadays, they'll, they'll cut down the song and they'll only do like a father, a mother son dance for like two minutes or whatever. And more times than not I'm sitting there film in and I see, you know, the, the caterers or the wait staff or with whatever cutting the cake and the kick finishing dishes, trying to clear things off. And it's like, just wait for that to be the.
[57:28] And this, the same thing with, uh, with toast. I'll see people doing toes, no go up and they'll start clearing plates in front of the bride and groom. And I understand that like, you're probably trying to do that. You think for like, you know, it'd be picturesque or kind of cleaning it up. Like, you know, if we're going to a video of the bride and groom listening to their toast, we probably don't have their food in the shot anyway. It's probably just looking at them and when you're coming up and like walking around and behind and doing those things, like there's so much time at the reception that's not debt, like nobody's paying attention, but you can easily do those things like where we filmed the toes, we set up the camera, frame the shot, and then we get out of the way because we don't want.
[58:13] We want the focus being on the person giving the toast and on the bride and groom are room group or Brian and Brian or whatever and you know when you have like the staff going through like doing these things and I know they're just trying to do their job, but just wait 10 minutes. It's going to be fun. There's nobody's going to care if there's a couple empty champagne glasses on the table while people are doing this and I do know this that a lot. And especially the cake thing, the key thing is a big, you know, people. I just wish that the vendors have the staffing. People would be more aware also like getting the room together in time to get photos and video. I was at a hotel a couple of weeks ago and Nice Hotel and yeah, you want to get some shots of the room empty with the decorations before the guests come in.
[59:09] And I, you know, we, we have a point of contact person and I said, um Oh, can I just needed a second? And he goes, well, he was kind of irritated. He's like, well, how you know, how long you need, we need to get people in here. And I said, the, the, the cake person, that setting that bid desserts is literally still wheeling their cart out of the room. So the room hasn't been set up for more than 30 seconds. Right. I mean we're still, we're not even out of the room from setting the room up. So like maybe we could get just five minutes to do this.
[59:48] Yeah. Yeah. We are not. Photographers actually tell us not to. Do you think that they wanted a certain shot? But we knew that the time crunch are so bad that we couldn't allow it. Like of the people need chairs sit in the. Yeah. Oh No, I think I'm going to keep that in mind to timeline.
[01:00:20] I mean, you know, and it's not, um, it's not a lot on the planner. It's genuinely, it's the incident venue, but that one a couple of weeks ago. I mean they literally, they haven't even cleared the room. Yeah. And it's like when are we going to get this done? And I go, man, they were setting up desserts until 30 seconds ago. I mean, how are we supposed to get, you know, they're paying a lot of money to get this. And I mean I only need literally about 30 seconds just to get one or two wide shots or a pan of the room or whatever. And like, yeah,
[01:00:54] the close up of the centerpieces or something?
[01:00:57] and if, and if I don't get that or if the photographer doesn't get that, then that never exists because the bride and groom for the most part will have never seen now certain, you know, certain people will, they'll set up like a first look for the bride and groom to kind of see the reception space. But nine out of 10 weddings we do the pricing group. Never see that ever because by the time they come in and it's the grand entrance, everybody sat down. Everything's a mess. There's codes everywhere, you know, everything's moves around. So again, if we don't get that or if the photographer doesn't get that, then that doesn't exist ever. They'll never get it. Yeah. But do you think that like you never like, that never exists then? Like if they don't see that, if that's not captured, that doesn't exist and people just don't think about that.
I was recently interviewed by Peggy Studivant about being a sponsor for the 2020 Seattle Wedding Show.
*Please forgive any spelling or typographical errors.
00:48 What would you like people to know?
01:27 Um, well, so cause I was, I was kind of talking to my wife about this too, because I knew that this phone call is come in and kind of trying to figure out, you know, the spin and whenever. And I don't know, I think, um, the biggest thing for me about, you know, kind of being the sponsor and [inaudible] always kind of when I tried to do in terms of, you know, the podcast and kind of everything is, um, just kind of the level of service and care. And I think, you know, anybody that's, you know, taking the time, all the sponsors and I mean anybody really in the wedding show, but, uh, you know, where you're taking that time and energy and, you know, especially money, um, you know, I think that you're, you're trying to guarantee a certain level of service. And I think, um, I've found kind of this year talking with, um, couples and stuff and, um, you know, uh, I give people trying to save money and whatever, but valuing, you know, $100 less here or there versus, um, you know, just kind of the dedication that I think a lot of the people that like do the wedding shows and stuff or just, you know, vendors in general.
02:37 But we had the, um, the other day we were talking to someone online and she had posted the budget and I said, Oh, you know, happy having to chat with you about kind of with, you know, whatever you need and you know, we've shot there and perform whenever. And she said, uh, well I looked at your side and you're a $100 over with, I'm going to spend, so I'm, I don't even want to talk to you on the further. And I was like, I said, cause you know, I said, I saw your budget when you posted it. You know, I'm happy to, you know, I mean $100 off of a thing if it means trying to figure out something for you. And you know, some people, I don't know if it's a, if it's a young person thing, if it's just a money tightening thing, but that I would say, you know, the level of service if we all try to provide is important to me.
03:30 Somebody was saying I was setting her up and then the guy found out that he said, well, I actually don't want to meet anybody who makes less than $60,000 a year. So right there you figure I don't actually want to meet that guy is already pre decided, you know, we got this thing. So what kinds of things do people ask you? And you've probably got a better, you know, as a sponsor, you get a better location. We thought, am I right? Do you notice a difference or,
04:08 uh, I mean, we always get a lot of traffic there. I mean, videography is, um, it's not a new thing, but it's something that people aren't always sure if you want or not. Um, I always tell people, we kind of live in the, we're a regret focus industry where a lot of times it's people that, that regret not having it or they're getting it because they know somebody that regretted not getting it. Um,
04:38 my wife's, uh, my wife's friend's getting married on Saturday and that's why we're leaving this afternoon. And, um, and I had offered to give them a wedding video as a, as a discount, as part of a wedding gift. And, you know, they're kind of help cover some of the expenses of us going. And she said, Nah, you know, Scott, you know, my fiance, he doesn't really want that she wanted it, but she said, well, Scott, you know, he just doesn't know if he wants to really house a with it. And I think that, I guess to your original question of kind of, you know, whether we want people to know, um, I try to always say we always want videography. There'd be, um, to not subtract anything from your day. The only kind of, we want to be in addition to capturing memories, uh, whether that's memories of like, you know, you guys and you know, the bride and groom or the bride and bride or whatever, um, or, but you know, even just family members and friends and stuff that are there.
05:34 Uh, and so we never want it like, oh well it's going to be a hassle we're going to be with, it's like, you know, nothing that you're going to have to do, uh, having a photographer there, you're going to have, you're not going to have to do anything else would have in videography there. And so that's what we always try to like let people know is like, we're just like an extra set of hands to kind of help with stuff. We're just kind of an extra set couple sets of eyes to help, you know, capture and, and remember everything. Cause I do think that it's a common thing. I'm like, well, we just don't want to hassle with that. And it's not, it doesn't need to be. And it shouldn't be. And I would say, you know, it's not just us, but I would say most of the videographers, I know that, you know, I would consider a higher level, you know, we don't want to get in the way or in truth, we only want to help kind of capture that.
06:25 And I saw like how a wedding could be disrupted when they went off to do like photographs and like there's this stupid delay between the ceremony and the reception. So I never would have even thought of videography as anything that kind of capturing all of the, you know, just being a kind of an invisible by versus
06:45 controlling the week aquifers. Yeah.
06:48 And especially, you know, the way that, the way that we capture, you know, we are much more documentary. I mean obviously there's, there's a lot more cinematic ones and, and you know, everyone has a different style, but when people talk to us, I always try to emphasize that of like, you know, we will get all of that stuff that you're not seeing. And I don't know if I said like the story, I always tell my buddy got married two years ago and we did his wedding and the second we got done and like he's signing the marriage certificate and he's like, read. Like I, I literally don't remember what just happened at all. I was like, I said, don't worry man. I said, we got, we have everything. You know, you never have to worry about remembering that because I do think that, you know, you're spending all this money and you know, I this stuff that I hear in that people, well, you know, we're not going to do a video because we, you know, we want to get more expensive chairs or you know, we got to get this extra, you know, play the appetizer.
07:48 You know, when you're spending all that time and money, um, to not try to capture it in some way. Like that is, you know, it's hard.
08:00 We agree. We don't remember what a shame. So like it's been on some of the things that you're, you're not even going to remember later so
08:18 Yeah. Well, and even, you know, even just like, and I know that, um, you know, the other, you know, people talking about like, well, you know why you didn't, and you know, it's like, it's the day, but it's like, but you know, when you, when you get a good video, uh, it's more than just like that, you know, it's, it's kind of the story of your relationship. Right. And you have, you though your vowels and stuff or like our other friends got married and like he wrote the song for her and we captured that. And so then you have, you know, not only their wedding day but then this song that had never been, he had only played it once before when he and that he played with that, their wedding reception and like, that exists, you know, because we were there to capture it. And so, you know, it's more than just like that day that it's, it's, you know, capturing that and also kind of like the way you feel that day. So, you know, maybe five years from now when you don't feel maybe the same every day towards your partner, you know, if you, if you get in a fight or something, it's nice to be able to remember how you felt when you were the most in love with someone. Yeah.
09:27 Oh yeah. Then I looked back and I count the speaker guide since they were at my wedding. And there's a magic sometimes and being able to go back and see people who are part of your life or able to be there, especially if they aren't a lot, you know, they aren't around anymore.
09:41 Oh yeah. And you don't want to be morbid at all, but the only times that you get all those people together is that your wedding or at your funeral? I mean, I have all the, and not to be, we don't try to focus too much on the morbid stuff, but, um, you know, we have a bride this summer and she's every, you know, my dad is terminal and nobody knows except you and our photographer and not even in our or knows. And we want to make sure that we get, you know, as much kind of candid stuff as we can because we don't know how long he's going to be with us. And we did. And you know, we got great shots of everybody dance scene and we made sure to kind of include, you know, extended scenes of all that because you, they don't know how long, you know that, that he's going to be around for. So
10:27 even with people, he just, unexpected things happen and kids grow up. It's also fun to see, you know, how young people,
10:35 oh yeah.
10:36 Get some stuff.
10:40 Oh, absolutely.
10:43 No. Is there anything that's um, you know, you see you're coming up for next year, a good friend or you know, evolved that you think you might be promoting or, um, and we're promoting, I think it almost a year ahead. Okay.
11:00 Yeah, I mean, the biggest thing for me I think is
11:06 Um, you know, I always focus on a lot of the kind of backend stuff that people don't think about. Um, you know, preserving that stuff, making sure we have, you know, backups and backups. You the, I spend thousands of dollars every year, um, you know, countless hours. Kind of making sure that we,
11:27 I realized, you know, especially when I went to the wedding show this year, that the magazine, the guy that they get, you know, they don't get it beforehand. It's really a huge thing, you know, for the take home. Yeah. And I hadn't, it was, it was really helpful to see how that was being used. So is there something, you know, there's questions that people ask when there is there, um, do you get people asking follow up questions? Is there anything that you can think of that, you know, would be the next thing they would have asked or that there's going to really jump out for them when they go home after, you know, being exhausted and seeing all the vendors and then they read the, you know, through the magazine that we hope it would really cut that you'd want that message to be.
12:09 Um, I think people are nervous. I think people, when it comes to the geography, like I said, that, you know, they didn't want it. They don't want to be hassled, you know, they, oh, I feel uncomfortable in front of that or I don't, I don't want to have to deal with that or I don't know if we need that. And like I said, you know, everything that we do is to help the couple, even the questionnaires and I have for like our booking, you know, kind of the, you know, what we need the information stuff. Like it's all designed to like help give you a better picture of the day. And I mean, I've even had that were couples that God like, you know, doing these questionnaires like that helped us like with others.
12:53 You know, and so like I said, just, you know, going with somebody, um, you know, prioritizing, you know, obviously the personality of the people that you want to work with. Um, obviously pri prioritizing, you know, the style, you know, of, everybody offers a different styles. So making sure that, you know, and not everybody is right for everybody. You know, I mean you might find a photographer that you love and you don't necessarily like their work or you might find somebody who's worth you love and you don't love their personality, you know? And so really, you know, obviously money is a huge factor, but not having that be the, the, the soul, you know, fat and like our pricing this and even that, you know, we're really tried to be really like accommodating to people. And so then even when you find out that that still is like the major factor and you're like, man, I'm not even, you know, we're not even, you know, it's not like 10 grand for wedding video. You know, we really try to make it be pretty, um, cause we want people, whether it's me or whoever, you know, I want everybody to have the wedding video. My wife said, you know, I think that they're going to regret it. You know, I think they're going to regret not having that. And that's a shame. So
14:17 Yeah. Yeah. So we keep, so I am a whole page on my website about it. So, but so I keep everything on to all, all our weddings after there other that are kept on two sets of hard drives in my fireproof safe. Um, but besides that, so like three years ago, I guess I invested in a, um, a tape backup system. It's called Lto. Uh, it's a, it's a long term, uh, tape storage bag. I don't know of any other videographer that has it in the area. Um, normally where, uh, we're a hard drive is rated. You know, you might have a hard drive that's you've had for 20 years and it still works, but hard drives as your manufactured are guaranteed anywhere from one to three years. That's what does, it doesn't matter if he's not okay.
15:13 My husband just linking out. Huh? Like it's the new hard drive every other
15:16 Yay. Yeah. Oh, exactly. So these tapes are kids. They're not movie plot, you know, it's a tape. Uh, they have a 30 year lifespan on them at least. And so after every wedding is done, I have two sets of those. I keep a set here at the house and I keep a set, uh, at the bank and um, you know, so that's to ensure that, and then obviously I, I give all our couples, they have six months to get everything downloaded it and whatever. And then if they, for whatever reason, you know, two years from now, five years from now, they need to get it again. We'll charge a retrieval fee just to kind of offset the cost of me doing that. But, um, I really, uh, you know, I have the conversation when we, when my wife Kinda found out how much all this stuff costs and I said all that we have, all that I have is my work.
16:08 And if, if everything's digital, it's really easy to go away. And you don't know how many times I've had. Oh, hey, can you send over that thing again? Or do you have that? And like, you know, most of the time I have everything still on my fingertips are somewhere in the cloud service or whatever. But all that raw video, I have all the raw video from our very first wedding back in 2013 still. So, you know, it's, uh, I think it's important. I know that not everybody does that and I think that obviously it's kind of over the top, but, um, it's stuff like that that I think, you know, people well yeah, it's not necessarily, you know, that specific service, but it's the fact that like, I care enough to do that I think will also speak to, you know, my care for other things.
16:58 Right. And I think that, you know, even just like the way that I like follow up with clients every week, you know, if they're inquiring or you know, sending, like I, I send our, um, couples a happy anniversary every, you know, every day if there's like today we had our anniversary from four years ago, a couple, you know, I email, you know, stuff like that. Um, I think is, I wish more people appreciate it. And um, you know, where that speaks said did other things that you're going to do, you know, for them versus someone that will do it for 500 bucks up craigslist or whatever. So
17:35 yeah. Yeah. People just don't always know how many, what's your staffing right now?
17:41 Uh, so we booked a two teams right now. Um, I book a priority, uh, and the couples will always know they're who they're working with. Um, you know, we'll set up meetings and then I have another team with a guy named Matt and he's been with me for three years. And, uh, if, if couples are working with him, the wall, we'll all sit down and talk cause you know, it's not like a kind of bait and switch kind of the thing. Uh, and then, yeah. So then each of us always comes with two videographers. We have two videographers with all of our packages. And um, yeah, I just think it's easier that way that we can focus on, on you guys. And then if a couple wants to do a, obviously like we offer drone, drone is like the huge thing now. Everyone wants that and all I'll bring that in.
18:30 I bring in a third party for that. Um, just uh, at the, at the cost. I, you know, I just pay them off that and that's so that we can focus on the couple. Um, I know a lot of guys nowadays try to get up there. Do you have the video? Do the drown, tried to do it, you know, do a bunch of stuff and I think it's, we want to be focused on the couple, on the bride, on the group. You know, what, what do they need? Whether it's your family need, you know, we really want to focus on that. Uh, and then we'll just bring in that other service.
19:02 Well thanks again! You're always the first one to respond to an email and did it again this year. I will never doubt your responsiveness.